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We understand the importance of minimizing downtime in your daily operations and we are available for assistance by telephone or email. FAQ and support documents are available on our product pages.

TEL: +1 (714) 236.8600 | +1 (800) 838.7446

Dealer Repairs

In some instances, our dealers have qualified technicians that can perform repairs on our instruments locally. Please consult your dealer to see if this option is available.

Factory Repairs

Factory repair service is always available for instruments either in or out of warranty. See our detailed repair policy here for types of service and costs. Zylight uses an RMA number system to simplify tracking inquiries and service requests.

Please use the form below to submit a question, problem, or RMA service request to Zylight. After your form is submitted, you will receive an RMA number to use for your return and all correspondence.

Zylight Warranty

Please register your product (Registration tab) to take advantage of our warranty below.

This warranty is for Zylight branded products only. All other manufacturers’ warranties are subject to the terms and conditions of each individual manufacturer.

2-YEAR LIMITED WARRANTY

A.  Limited Product Warranty. Zylight LLC, an Ushio Group Company (“Zylight”), warrants to the original end user customer (“You” or “Customer”) of its products that its products are free from defects in material and workmanship under normal use for two (2) years from the date of purchase. All products covered by this warranty were manufactured after April 1, 2014, and bear identifying marks to that effect.

B.  Warranty Exclusions. This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse, accident, drops, misuse, improper or abnormal usage, failure to follow instruction, improper installation or maintenance, alteration, lightning or other incidence of excess or reverse voltage or current, exposure to excess dampness or moisture; (b) removal of, or tampering with any attached stickers, decals, knobs, enclosures, protective windows, hardware, or fasteners; (c) use of power supply equipment, power adapters, or cables not supplied by Zylight for specific use with the equipment for which it was specified; (d) any unauthorized disassembly, repair, or modification; (e) cosmetic damage; (f) transportation, shipping, or insurance costs; (g) costs of product removal, installation, set-up, service adjustment, or reinstallation; (h) cracking, abrasion, scratching, coating wear, or breakage of protective windows or lenses; (i) abnormal mechanical or environmental conditions; (j) product that has been sold as second-hand; (k) product that has been transported, shipped, purchased, or resold contrary to US export regulations; (l) product that has been transported, shipped, purchased, or resold outside countries for which it has received electronic product compliance certification; (m) any product that has been used with any third-party product or hardware that has not been previously approved in writing by Zylight unless the applicable non-conformance with warranty would not have occurred but for the use with such third-party product or hardware; (n) any accessory supplied with products sold to the Customer; and (o) any maintenance, cleaning, or periodic check-up.

C.  Customer’s Exclusive Remedy for Defective Products. In the event of a product defect during the warranty period, you must contact Zylight at the phone number or address listed in the product’s user manual or on the internet at www.zylight.com to obtain a return merchandise authorization (“RMA”) number. After obtaining an RMA number, send the product fully insured, with proof of purchase, to the address given to you by the customer service representative. Zylight will, at its sole option, repair or replace the defective product. Repaired or replacement parts and products are warranted for the remaining term of the original warranty period. All replaced parts and products become the property of Zylight. THE FOREGOING SETS FORTH THE CUSTOMER’S SOLE REMEDY AND ZYLIGHT’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED PRODUCT WARRANTY SET FORTH HEREIN.

D.  Post Warranty Period Issues. You will be charged for materials and labor or replacement of the product after the expiration of the warranty period.

E.  DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH HEREIN, (A) ZYLIGHT MAKES NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED; AND (B) CUSTOMER ACKNOWLEDGES THAT IT HAS NOT RELIED ON ANY REPRESENTATION OR WARRANTY MADE BY ZYLIGHT, OR ANY OTHER PERSON ON ZYLIGHT’S BEHALF, EXCEPT AS SPECIFICALLY PROVIDED HEREIN.

F.  LIMITATION OF LIABILITY. IN NO EVENT WILL ZYLIGHT BE LIABLE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY, FOR (A) ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, AND (B) LOSS OF PROFITS, LOSS OF PRODUCTION, LOSS OF USE, LOSS OF BUSINESS OPPORTUNITIES, OR LOSS OF REVENUES; IN EACH CASE, WHETHER OR NOT THE POSSIBILTY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE BY THE CUSTOMER OR COULD HAVE BEEN REASONABLY FORESEEN BY THE CUSTOMER, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

G.  Design Changes and Improvements. Zylight reserves the right to make changes in design and/or improvements upon its products without any obligation to include these changes in any products theretofore manufactured.

Aladdin Warranty

Warranty Coverage
If product failure is detected while normal use of the product during the guarantee period of quality, we will repair the product free of charge.
– Guarantee period of quality : 1year after purchase

Exclusions and Limitation of Liability
We reserve the rights to refuse warranty service under disputable conditions. And we also hold the rights to declare final decision whether products are within warranty. The following actions and damages will result in voiding the limited warranty;

– Product failure after the guarantee period of quality.
– Product failure due to consumer’s negligence.
– Product failure due to power trouble or faulty adapter. Product failure due to natural disaster.

FXLion Warranty

Terms of Warranty Policy for Fxlion Products

This warranty policy applies to all products sold by Fxlion Electronic Co., Ltd.

Ⅰ.  Warranty Period: Fxlion (Party A) offers 12 (twelve) months warranty or 365 days for all Fxlion products. Due to the shipping may take about 15 days, the warranty period shall become valid from the 15th day after the date of shipping.

Ⅱ.  Within Warranty Period:  Free repairing or replacement is available for commodity quality defects or functional defects within warranty period. The costs related to the services under warranty period shall be borne by Party A.  Please be noted that the shipping cost for sending the goods to Party A shall be borne by the distributor (Party B). When the service is done, the cost for shipping the goods back to Party B shall be borne by Party A.

Ⅲ. Out of Warranty Period:  The material cost and associated labor cost for product repairing shall be charged based on the actual expenses. For the freight out and home, shall be borne by Party B, depending on circumstances, or the end user.

Ⅳ. Limitations: Party A is not responsible for extended warranty, or a product without series number, excluding those who can prove to be covered by this warranty policy. Damages caused by operator’s misuse, including wrong voltage, water infusion, physical damaging, PCB burn-out, are not covered by this Warranty Policy. Short circuit of battery by deliberated operation is not covered by this Warranty Policy Damage due to any disassembling or repairing unauthorized by Party A is not covered by this Warranty Policy.     For more information, please contact us via the Service Hotline at +86 10 8879 8684 (Beijing, Mainland China).